Resources:
Practice Environment

Audit practice to ensure inclusive environment / facilities.

Resources:

• Inclusive Service Readiness - Checklist

Design intake forms to be inclusive of all relationships and genders.

Resources:

• LGBTQI+ Inclusive Data Collection pdf with sample intake questions

• Sample Shine SA Intake Assessment Form

• RACGP Practice Guide LGBTQI+ Fact Sheets (refer factsheet titled LGBTQI+ Client Intake & Data Capture)

NB these factsheets refer to homelessness services and would need amending for GP setting.

Display and make available brochures and posters relating to LGBTQI+ patients.

Resources:

• Sample Shine SA Practice Flyer

• Welcome and Privacy Poster

Maintain confidentiality with each patient.

Resources:

• Inclusive Practice Guide: Disclosure and Confidentiality

Have a written practice policy on anti-discrimination, including issues of sexual orientation, gender identity and intersex status.

Resources:

• Sample Shine SA Policy LGBTQI+ People

• Sample LGBTQI+ Inclusion Statement

“All of our guidelines, policies, procedures and practice aim to ensure substantive equality and participation, at all levels of the organisation, regardless of gender identity, age, ethnicity, cultural background, disability, religion, sexual orientation and/or professional background. Our service welcomes lesbian, gay, bisexual, transgender, gender diverse and intersex (LGBTQI+) people” Adapted from Lifeview Diversity Statement

• RACGP Practice Guide LGBTQI+ Fact Sheets (refer to factsheet titled LGBTQI+ Inclusion Policies)

NB these factsheets refer to homelessness services and would need amending for GP setting.

Workforce planning, recruitment and selection, and performance management processes and documentation are inclusive of LGBTQI+ staff and volunteers.

Resources:

• 10-examples-of-the-best-diversity-statements

• Sample code of conduct

• Sample gender diversity recruitment policy

The organisation has an integrated LGBTQI+ consumer feedback system that ensures continuous LGBTQI+- quality improvement and planning.

Resources:

• Sample Shine SA Client Suggestions-Compliments-Complaints

• Sample Shine SA Evaluation Feedback Form

• RACGP Practice Guide LGBTQI+ Fact Sheets (refer factsheet titled LGBTQI+ Complaints Pathways)

NB these factsheets refer to homelessness services and would need amending for GP setting.